Effective January 28, 2008
The following return policy applies to (i) all purchases of Total Training, Inc.'s ("TTI") products purchased online directly from TTI's website www.totaltraining.com, (ii) directly from TTI in Carlsbad, California USA via phone or in person, or (iii) at an event where TTI's representatives are selling TTI product(s).
The following policy does not apply to any purchases of TTI's products made from a third party reseller. All purchases of TTI's products from a third party reseller must be returned to the reseller where the product was originally purchased, not directly to TTI.
Total Training Online Subscriptions
All Total Training Online subscriptions are non-refundable. Click here to read the Online Subscription Services Warranty.
Total Training DVDs and CDS
DVD and CD returns are accepted up to 30 days after you receive your product for a full refund for products that are returned where the factory seal is unbroken and the product is in new condition. For example, CDs and DVDs must be in their original factory sealed packaging to receive a full refund. Any product that is opened and/or the factory seal is broken is not eligible for a refund.
You may preview any of our tutorials for free prior to purchasing them via Total Training Online. Click here for a guest pass.
Closeout Specials, Discontinued Products or Specific Promotions
Closeout specials or discontinued products are not eligible for a return or exchange at any time.
We will exchange a defective item for a new copy of the same item up to 60 days from the time you purchased your product.
We will exchange an item that we erroneously shipped to you for the correct item up to 30 days from the time you received your product.
TTI does not warrant that the functions contained in TTI's products will meet your requirements or that the operation of the products will be uninterrupted or error free. However, when the TTI product is furnished on a tangible medium, TTI warrants the medium to be free from defects in materials and workmanship under normal use.
In all instances above, shipping costs are non-refundable. For defective products or shipments that are a result of our error, contact us for a postage-paid return label.
Follow these steps to return merchandise by mail:
- Contact us at 800-546-9620, prompt 3 or via email at to receive your Return Authorization Number (RA Number). A Returns Specialist will contact you within 24 hours (weekends and holidays excluded from 24 hour period) hours. Once the RA Number has been issued, it will be valid for 14 business days (for domestic and Canadian returns), 30 business days (for international returns).
- Package your return item(s) securely; using the same package it came in, if possible.
- Indicate the reason for your return, the nature of any defect, and the RA Number on your packing slip. On the outside of the package, write the RA Number clearly. Any package received without the RA Number on the outside of the package will be refused.
- It is recommended that you send returned items via an insured traceable carrier. Total Training is not responsible for lost or damaged returns.
- Ship the return to:
Total Training, Inc.
Attention: Returns Department
1930 Palomar Point Way, Suite 106
Carlsbad, CA 92008
For additional questions regarding our return policy or to verify your product is eligible for return, please contact Total Training directly.
Phone 800-546-9620, prompt 3 Email firstname.lastname@example.org